Account & Partner Access

Help and Frequently Asked Questions

Find answers to common questions about Dormer Pramet products, ordering, delivery and partner access.

How do I create or manage my E-shop account, including resetting my password and adding additional users?

To become an E-shop user, register here. You can reset your password at any time using the “Forgot password” option on the login page. If you need to add users to your company account, contact your local customer service team. Please contact us to get started.

Who can I contact for support, including customer service, sales, EDI, or technical questions?

For questions about orders, deliveries, invoices, or the website, please contact your local customer service team through the Support/Contact Us page. For technical product advice, samples, EDI, or commercial matters, use the same page to contact the appropriate Sales or Technical/Application representative in your country.