Delivery & Logistics

Help and Frequently Asked Questions

Find answers to common questions about Dormer Pramet products, ordering, delivery and partner access.

What is the standard delivery lead time if there is no stock available at the DC?

If an item is temporarily out of stock, you can find the replenishment date on the product page in the E-shop. If the date is in the past or marked “to be confirmed,” please contact your local customer service team for an updated lead time.

Why is my delivery delayed or different from the confirmation date?

Delivery dates can be affected by stock availability, production, logistics, or external factors such as transport disruptions. Please check the updated delivery date in the Dormer Pramet Portal under My Account > Order History, or contact customer service if you need more information.

Can I expedite my delivery?

To expedite a delivery, please contact our customer service department with your order details. We will do our best to help you.

Can I change the delivery address for my order?

You can request a change to the delivery address before your order is shipped. If you want to update the delivery address, please contact our customer service department.