Ordering & Purchasing

Help and Frequently Asked Questions

Find answers to common questions about Dormer Pramet products, ordering, delivery and partner access.

How do I place an order?

If you already have an account, log in to the E-shop to place your order. If you do not yet have an account, please register on the website to request access.

How do I place an order with scheduled deliveries?

You can schedule deliveries by entering the requested delivery date for each shipment during checkout, either per order line or by using the “Request delivery date” option in the cart. Please note that goods normally ship from our warehouse 2–3 working days before the requested delivery date to allow for transport time.

Can I change or cancel my order?

If your order has already been submitted, please contact your local customer service team as soon as possible so we can check whether changes or cancellation are still possible.

What should I do if I cannot submit an order on the website?

Please try refreshing the page. You can also try logging out and then logging back in. If this does not resolve the issue, please contact our Customer Service department. Contact information can be found at the bottom of the page.